Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, your rights under data protection laws (including GDPR principles), and how to contact us.

Scope

This policy applies to personal data we collect when you visit our website, create or manage an account, communicate with our support team, participate in promotions, or otherwise use our services. By using our services, you agree to the collection and use of information as described here.

Information We Collect

We collect information that is necessary to operate your account, provide services, comply with legal obligations, and improve our services. This may include:

Identity and account details: name, date of birth, username, email address, phone number and account credentials.
Contact and correspondence: messages you send to us, support interactions and records of communications.
Verification documents: identity documents and proof of address that you provide for account verification and compliance checks.
Usage and technical data: device and browser details, IP addresses, access times, pages visited, game activity, crash logs and performance diagnostics.
Marketing and preference data: your communication preferences, promotional consents and participation in surveys or campaigns.
Responsible Gambling and safety data: information we gather to monitor account activity, detect abuse and provide safe-play tools.

How We Use Your Information

We use personal data to deliver services, maintain secure operations, comply with legal obligations and improve our offerings. Key uses include:

Account management: creating and administering your account, verifying identity and responding to your requests.
Service delivery: operating and improving the website, games, support and promotional activities.
Security and fraud prevention: monitoring for suspicious activity, enforcing one-account rules and protecting our systems and users.
Compliance and legal obligations: performing checks required by applicable law or regulation and responding to lawful requests from authorities.
Communications and marketing: sending service messages, updates and, where you have consented, promotional communications. You can withdraw marketing consent at any time.
Responsible Gambling: operating self-exclusion, limits and interventions to promote safe play.

Legal Bases for Processing (GDPR)

When we process personal data of individuals covered by the GDPR, we rely on one or more of the following legal bases:

Performance of a contract: processing necessary to provide services and manage your account.
Legal obligation: processing to comply with laws or regulatory requirements.
Legitimate interests: processing for security, fraud prevention, business operations and improving services, provided your rights do not override those interests.
Consent: where we ask for your explicit permission (for example, for marketing communications or certain cookies). You may withdraw consent at any time.

Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the site, remember your preferences, analyse usage and deliver features. Categories include:

Essential cookies: necessary for account login, security and basic site functionality.
Performance and analytics cookies: help us understand how you use the site so we can improve it.
Functional cookies: remember your settings and preferences to enhance your experience.
Advertising cookies: used where applicable to provide relevant promotional content; these are used only with your consent where required.

You can manage cookie preferences through your browser settings and any consent controls we provide. Disabling certain cookies may affect site functionality.

Sharing and Disclosure of Personal Data

We may share your information with third parties when necessary to provide services, comply with legal obligations or protect our rights. Typical recipients include:

Service providers and technology partners who process data on our behalf (for example, hosting, analytics and identity verification providers).
Regulators, law enforcement, courts and authorities when required by law or to respond to legal requests.
Security and fraud prevention partners and auditors to detect and prevent abuse.
Affiliated entities that assist in operating services and support functions.

We require third parties to protect your data and use it only for specified purposes. We do not sell your personal information.

International Transfers

Your personal data may be processed in countries outside your own jurisdiction. When we transfer data internationally, we put in place appropriate safeguards such as contractual protections and other measures to ensure an adequate level of protection in line with applicable laws.

Data Security

We take steps to protect personal data against unauthorised access, loss, misuse or alteration. These measures include technical controls (encryption and secure protocols), access controls, monitoring and staff training. No system is completely secure, so we encourage you to protect your account credentials and notify us promptly if you suspect unauthorised access.

Data Retention

We keep personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, enforce agreements and for legitimate business purposes. Retention periods vary by data type and legal requirements. When data is no longer required, we delete it or render it anonymous.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including:

Access: request a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete data.
Erasure: request deletion of your personal data in certain circumstances.
Restriction: request that we limit processing while a dispute is resolved.
Portability: receive certain personal data in a structured, commonly used format.
Object: object to processing based on legitimate interests or direct marketing.
Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact our support team. We will respond within applicable legal timeframes. You may also have the right to lodge a complaint with a supervisory authority.

Automated Decision-Making and Profiling

We may use automated tools to help detect fraud, assess risk and personalise communications. Where automated decisions have a significant effect on you, we will provide information about the logic involved and, where required by law, the right to request human review or to object to such processing.

Children

Our services are intended for adults. We do not knowingly collect personal data from individuals under the minimum age required in their jurisdiction. If we become aware that we have collected data from a minor, we will take steps to delete it where required.

Changes to This Privacy Policy

We may update this policy from time to time. When we make material changes, we will provide notice by posting the updated policy and, where appropriate, by other means. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or our data practices, please contact our support team.